What is Trustly?

Trustly is a digital payment provider that enables users to pay from their bank accounts without any extra applications or software in an easy and secure way. Trustly, the brand name that has appeared in the market in 2008. The company was founded by 3 men from Sweden – Carl Wilson, Joel Jakobsson and Lukas Gratte. At the moment, the fintech hires more than 450 people around the world. Trustly has offices in Sweden, Germany, Spain, Malta, Brazil, United States, Finland and the United Kingdom.

Since the opening, the company managed to become one of the most reputable fintechs in the world. During this time, it processed hundreds of millions of payments, acquired hundreds of partnerships and made the transactions much easier and faster.

In December 2018, Trustly has reached a volume of €20 Billion processed payments in total. It is a lot!

What Is Trustly

This is how Trustly names itself:

Trustly is a digital payment provider that offers a bank-independent payment service that makes it possible for consumers to pay directly from their bank account in a fast, simple and secure way. We are a tool to execute payments from your online bank to an online supplier who provides you with a product or service. Our product is versatile since it enables consumers and merchants to both send and receive funds. You don’t have to register to use Trustly and we never store any personal information that can be used to access your bank account. Trustly uses the highest encryption standard available in addition to the bank’s security system.


Trustly has active partnerships with dozens of companies. A few most famous titles – Paypal, Norwegian Air, Alibaba.com, Skrill (well-known payment processor among gamblers), Shopify, airBaltic, Adyen, Avanza, etc. Hundreds of online casinos accept Trustly for both types of transactions – deposits & withdrawals.

There are hundreds of e-shops that use Trustly on a daily basis. And the number grows even faster.

Trustly Security

The fintech gives a lot of attention to security. That’s pretty natural. We talk about tens of millions of Euros being transferred daily. Happily, Trustly truly is one of the safest available options today.

Most noteworthy, Trustly has received TUV certificate for legal data protection and IT security. That is a very important evaluation by so trusted organization. And that of course, screams how secure and solid Trustly is.

Things such as SSL – no questions here. It always protects users from behind.  No need to worry.

Trustly Contacts & Help

If you run into an issue, firstly we recommend checking Trustly’s FAQ. You can find it below. Just select what concerns you.

Official Trustly FAQ

All FAQs




If you ever need to reach Trustly, you can use these contacts.


+44 20 3917 4826 or +46 8 446 831 33 for support in Swedish.

Mailing address:

Trustly Group AB
Rådmansgatan 40
113 57 Stockholm

Contact form:

Click here


If you have complaints, fill the one – Trustly Complaints.

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